Skilltori - Account & Data Deletion
At Skilltori (developed by Skilltori), we respect your privacy and provide a clear, straightforward path to request the complete deletion of your account and all associated personal data.
How to Request Account Deletion
You can request the deletion of your account using either of the following methods:
Log in to your Skilltori account, navigate to Dashboard > Account Settings, scroll down to the Danger Zone, and click Request Account Deletion.
Send an email from your registered email address to info@skilltori.com with the subject line: Account Deletion Request. Please include your registered full name and phone number/email.
What Data is Deleted?
- User profile details: Name, email address, phone/WhatsApp number, gender, institution, department, academic year, and district.
- Authentication credentials: User login credentials, auth session tokens, password hashes, and device push notification tokens.
- Course & Exam data: Course enrollment records, learning progress logs, lesson completion timestamps, and quiz/exam answer submissions.
- Communication history: In-app notifications, announcements read receipts, and internal customer support conversation logs.
What Data is Retained?
Financial transaction records (invoice numbers, transaction amounts, payment dates, and gateway transaction IDs) are retained for a statutory period of 3 years to comply with applicable tax, banking regulations, and financial auditing laws in Bangladesh.
* No personal identifying profiles or marketing data are retained once the account deletion request is processed.
Processing Timeline
Upon receiving your request via email or through the user dashboard, your account and all personal data will be permanently purged from our primary database and servers within 30 days. You will receive an automated confirmation email once the process is complete.