Refund Policy

Recorded courses provide instant access to all learning materials, pre-recorded lectures, and resources immediately upon enrollment.

• No Refund After Lesson Access/Completion: Once you have completed, watched, or accessed any lesson in a recorded course, you are no longer eligible for a refund. This is to protect the integrity of our intellectual property and course content.
• Refund Eligibility Window: You may request a refund for a recorded course within 48 hours of purchase, provided that you have not completed or accessed any lessons or downloaded any materials.

Live courses feature real-time interactive lectures, scheduled batch lessons, and active mentoring.

• Refund Before Course Starts: Refunds are only applicable before the scheduled start date and time of the course.
• Valid Reason Requirement: To prevent misuse, a refund request will only be approved if the user provides a valid, verifiable, and reasonable explanation (such as severe health issues, schedule conflict due to academic/professional changes, or accidental double-purchase).
• No Refund After Course Starts: Once the first live class session has commenced, no refund requests will be accepted or processed under any circumstances.

To initiate a refund request, you must email our support team at support@skilltori.com with the subject line "Refund Request - [Your Course Name]".

Please include the following details in your email:

• Your full name and registered email address on Skilltori
• Invoice / Payment ID
• Date of purchase and amount paid
• A detailed explanation and valid reason for the refund
• The phone number used for the payment (bKash/Nagad/Rocket account number)

Upon receiving your request, our admissions and support team will review it within 3-5 business days to ensure eligibility.

• Gateway Charges: Please note that standard payment gateway processing fees (typically 1.5% to 3.5% depending on the channel used like bKash/SSLCommerz) are non-refundable and will be deducted from your refund amount.
• Payout Timeline: Approved refunds will be processed back to the original payment method within 7 to 10 business days.